Enterprise experience management platform with a dual focus on industry-leading software + hands-on service.
Seamless, secure data + integrations
Enhance your technology ecosystem
Solutions from industry leaders
Data you can trust
Holistic customer + employee journeys
Localized opportunities for improvement
Deliver on customer intent
Better reputation, better relationships
Facilitate first-rate customer connections
Understand your customers + competition
Employee engagement opportunities
Customizable, powerful, actionable
Customized access to data
Machine learning algorithms
Agile answers to complex problems
See how you rank
Data-driven prescriptive actions
Cross-channel customer insights
Motivate + track workforce progress
Consolidated feedback, fast responses
Swift, seamless response integration
Evolve from data-driven to insights-driven.
XM program management partners dedicated to helping you move your business forward
Answer your specific business challenges with measurable results + tangible ROI
Uniquely combining an end-to-end platform with hands-on professional services
Deliver uniquely positive experiences.
Improve business outcomes across expanding touchpoints + evolving expectations
Drive engagement + reduce turnover at every stage of the employee life cycle
Gain a deeper perspective with brand tracking, branded benchmarks, + behavioral insights
Industry-specific XM solutions
Tailored insights for every touchpoint
Online + offline customer management
Differentiate your service experience
Cross-channel shopper interactions
Data for agile actions
Drive customer lifetime value
Customized + proven support
Proactive partnership at every step, designed to move your business forward
Success comes when you can justify XM investments + future-proof your business
See how top-tier brands use SMG’s XM platform to achieve meaningful outcomes
On-demand XM education
Industry insights and updates
Access hundreds of assets
Demonstrated client impact
Industry data shaping the future
See the business impact
The value of improved EX
A leader in enterprise XM
Catalysts for change
Platform + professional services
Loyal employees –> loyal customers
Meet the SMG team
Your hub for XM updates
Creating inspired experiences
Back to News
Oct 07, 2020
KANSAS CITY, Mo. – Service Management Group (SMG), a global customer, patient and employee experience management provider, and Voxpopme have announced a strategic partnership to help brands advance qualitative insights through the capture and analysis of video feedback.
As an experience management provider to more than 500 brands, SMG combines platform technology and professional services to uncover customer, patient and employee insights, boost loyalty and drive business outcomes. The partnership with Voxpopme gives SMG’s clients the ability to capture self-recorded videos from customers and gain a deeper understanding of sentiment from the stories they share.
“With more touchpoints in the customer journey than ever before, brands are looking for opportunities to elevate the voice of the customer and uncover richer insights,” said SMG VP/GM of CX Solutions Charlie Moore. “Our partnership with Voxpopme gives our clients access to a robust video capture and analytics solution and the ability to pair real-time video feedback with holistic experience management data.”
Voxpopme’s automated video feedback software allows brands to capture and analyze qualitative data at a quantitative scale. Video adds emotional context and humanizes the voice of the customer, helping brands keep a pulse on the ever-changing mindsets and behaviors of customers.
“It’s now more important than ever for brands to understand their customers, and video is the ultimate channel for capturing authentic, influential feedback,” said Voxpopme CEO and Founder Dave Carruthers. “With SMG’s strength in customer experience management and market intelligence, our video platform is the perfect complement for brands interested in establishing an emotional connection with customers, bringing their voice to life and gaining a better understanding of their needs.”
Voxpopme is the world’s #1 video insight solution. Founded in 2013, Voxpopme helps its customers build great brands, products, and experiences by connecting with consumers through real-time video feedback. Voxpopme’s best-in-class technology is intuitive, secure, and makes video infinitely scalable. The platform helps market research and customer experience professionals capture customer-recorded videos at speed, analyze at scale, and share with ease – powering great decisions and customer-closeness. With Voxpopme, every data point used to make decisions can be backed up by the real human story. For more information, visit site.voxpopme.com.
About Service Management Group
SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.