McColl’s Retail Group launches customer experience management program with SMG
McColl's Retail Group is partnering with SMG to elevate the voice of the customer through an enterprise-wide customer experience management program.
SMG recognized as a Visionary in the Gartner Magic Quadrant for Voice of the Customer
Of the 15 Voice of the Customer vendors evaluated, SMG is the only provider positioned in the Visionaries quadrant of the Gartner Magic Quadrant for Voice of the Customer.
SMG employee experience advancements help organizations increase engagement and drive action
The addition of always-on feedback and in-platform action-planning will help brands increase engagement, develop actionable strategies and drive business outcomes.
The 2021 Pizza Power Report: A State-of-the-Industry Analysis
Dive into our state of the industry analysis with the 2021 Pizza Power Report.
SMG taps Olo to give customers digital feedback
Learn how SMG & Olo plan to enhance customer digital feedback.
SMG announces experience management partnership with leading food ordering platform Olo
The Olo integration allows SMG clients to solicit digital feedback in a personalized format and analyze it alongside their experience management data for a more holistic view of the customer experienc
MRM Research Roundup
Discover the latest industry trends and data insights from our MRM Research Roundup, helping you stay ahead in the dynamic market environment.
Latest research highlights three themes impacting the full-service restaurant industry
New research highlights how full-service restaurant providers can meet consumer expectations, shifting service standards and off-premise dining preferences.
SMG and FullStory to Identify Purchaser Behavior Signals
SMG & FullStory join hands to identify buyer behavior.