Report: Forrester names top CX feedback management platforms
Learn which customer experience (CX) platforms are leading the industry, according to a report from Forrester.
SMG named a Leader in evaluation of customer feedback management platforms by independent research firm
One of just five vendors recognized as a Leader, SMG received the highest possible score in 13 evaluation criteria and is recognized as “a standout when it comes to developing insights and partnership
QDOBA Launches Customer Experience Management Program
Discover how Qdoba is enhancing its customer relationships and brand value through their innovative customer experience management program.
QDOBA Taps SMG for Customer Experience Management Program
Qdoba collaborates with SMG to develop a customer experience management program designed to improve customer satisfaction and loyalty.
QDOBA launches customer experience management program with SMG
The Mexican fast casual chain is working with SMG to drive program adoption, increase guest satisfaction and advance its customer experience strategy.
CEFCO Launches New Customer Experience Management Program
Learn how CEFCO is enhancing its customer relationships and brand value through a novel customer experience management program.
SMG Wants to Improve Meal Movement
SMG aims to enhance the 'meal movement' experience.
SMG launches delivery experience initiative to uncover customer insights and improve the off-premise experience
Made up of leading convenience store and restaurant brands, the group will connect industry leaders, inform SMG’s ongoing research and provide brands with insights to improve this increasingly importa
CEFCO to Reimagine ‘Voice of the Customer’ Program
Discover how CEFCO aims to overhaul and optimize their Voice of The Customer program for more targeted customer engagement.