Total Economic Impact study shows smg360® customer experience platform delivers 551% ROI and payback period of less than six months
Total Economic Impact study shows smg360® customer experience platform delivers 551% ROI and payback period of less than six months - SMG
Fourth annual report from SMG highlights seven key trends for the new era of food delivery
In this latest installment of the longest-running study of food delivery research, SMG highlights trends for the new era of food delivery and how restaurant brands can capitalize on this growing off-p
10 Voice of the Customer Tools to Consider
Explore our recommended top 10 tools for enhancing your customer voice, achieving better customer relationships and improved brand reputation.
Taco John’s Taps SMG for Customer Experience Management Program
Taco John's joins SMG to boost customer experience.
Refuel Partners With SMG
Find out about Refuel's partnership with SMG for innovative strategic solutions to elevate customer experience and satisfaction.
Refuel looks to increase loyalty and fuel growth through new customer experience partnership
In conjunction with its growth and innovation strategies, Refuel is focused on establishing a voice of the customer program and increasing customer loyalty.
SMG Recognized as Leader In G2 Experience Management Evaluation
SMG ranks as a leader in G2's experience management evaluation.
SMG recognized as leader in G2 experience management evaluation
SMG was named a leader for having a substantial market presence and receiving high ratings from G2 users and received the highest possible score in three categories.
Consumer spending insights to help retailers reduce purchase barriers and increase conversion
Given the challenges associated with collecting non-purchaser data and the value it provides for brands focused on reducing churn and driving revenue, SMG developed this study to provide retailers wit