Woodhouse Spas partners with SMG to launch customer experience management program
The award-winning day spa franchise Woodhouse Spas chose SMG to combine CX technology and services, delivering insights that elevate the guest experience.
SMG Partners with 85-Store Golf Retailer, Club Champion
SMG allies with golf retailer Club Champion.
Club Champion tees up customer experience management program with SMG
The nation’s top club fitter and builder chose SMG for its location-level insights, industry-leading professional services and focus on business outcomes.
SMG named a Visionary in 2021 Gartner® Magic Quadrant™ for Voice of the Customer
SMG is recognized by Gartner for its ability to serve multi-unit industries, deliver value, and activate programs through its extensive partnership network.
Academy Bank and Armed Forces Bank make customer experience investment with SMG
The financial services firm is working with SMG to manage the client and contact center experiences across its national network of banks.
Customer Feedback in Travel and Hospitality: Inputs from Everywhere and Anywhere
Understand the vital role customer feedback plays in enriching the travel and hospitality industries, improving services and experiences.
Brentwood Associates Invests in Service Management Group
Read about the strategic investment by Brentwood Associates in Service Management Group (SMG) and understand its potential impact.
SMG receives a significant strategic investment from Brentwood Associates to accelerate innovation and increase value for clients
The firm’s customer-centric approach, high-growth operations, category leader experience and capital support will benefit SMG and its growing network of brand partners.
SMG expands contact center and conversation analytics capabilities with CallMiner partnership
The integration helps brands improve the contact center experience and end-to-end customer journey by combining omnichannel conversation data and AI-powered analytics from CallMiner with SMG’s experie