Club Champion tees up customer experience management program with SMG
The nation’s top club fitter and builder chose SMG for its location-level insights, industry-leading professional services and focus on business outcomes.
SMG named a Visionary in 2021 Gartner® Magic Quadrant™ for Voice of the Customer
SMG is recognized by Gartner for its ability to serve multi-unit industries, deliver value, and activate programs through its extensive partnership network.
Academy Bank and Armed Forces Bank make customer experience investment with SMG
The financial services firm is working with SMG to manage the client and contact center experiences across its national network of banks.
Customer Feedback in Travel and Hospitality: Inputs from Everywhere and Anywhere
Understand the vital role customer feedback plays in enriching the travel and hospitality industries, improving services and experiences.
Brentwood Associates Invests in Service Management Group
Read about the strategic investment by Brentwood Associates in Service Management Group (SMG) and understand its potential impact.
SMG receives a significant strategic investment from Brentwood Associates to accelerate innovation and increase value for clients
Learn about Brentwood Associates’ strategic investment in SMG and how the partnership supports innovation, growth, and increased value for SMG clients.
SMG expands contact center and conversation analytics capabilities with CallMiner partnership
Learn how SMG and CallMiner connect omnichannel conversation data with AI-powered analytics to improve contact center experiences and customer journeys.
SMG Extends Partnership with CallMiner
SMG extends its association with CallMiner.
Native Delivery Pays Off According to Latest Delivery Study
Read about the significant roles native delivery services play in the industry based on the latest comprehensive study.