OneOncology advances cancer care mission with patient experience management provider SMG
OneOncology is using SMG’s patient experience platform to capture patient feedback and measure the quality of patient interactions across the continuum of care.
New study highlights consumer preferences driving off-premise restaurant trends
SMG has introduced new research highlighting off-premise dining trends in the restaurant industry.
SMG announces industry-first data integration to help restaurant brands manage third-party delivery ratings and reviews
SMG is ingesting ratings and review data from third-party delivery providers to help brands keep pace with this surging unsolicited feedback channel.
New research highlights how COVID-19 is impacting UK consumer behaviour and future intentions
New wave of BrandGeek research from the UK highlights how coronavirus is impacting consumer behaviour and how consumers expect their shopping habits to change.
Third annual study from SMG highlights the impact of third-party delivery on the restaurant industry
SMG has closely followed the rise of off-premise dining and third-party delivery to help restaurants navigate customer experience challenges, protect brand reputation and drive customer loyalty.
New SMG research highlights how COVID-19 is impacting consumer behavior in the restaurant industry
With traffic down across the nation, winning brands are operating with agility, delivering a contactless experience and seeing the average ticket amount increase.
SMG enhances its digital customer experience solution to help brands increase conversion
Enhancements to the digital customer experience solution help clients collect unsolicited feedback from both purchasers and non-purchasers and provide a fast, frictionless digital experience.
McArthurGlen Designer Outlets partners with leading retail customer experience management firm SMG
Europe’s leader in designer outlet shopping chose SMG for its differentiated approach and focus on driving business outcomes.
Independent research firm recognizes SMG as a Strong Performer in customer feedback management platforms evaluation
SMG has been named a Strong Performer by independent research firm Forrester in a new report: The Forrester Wave™ Customer Feedback Management Platforms, Q1 2020.