New study highlights consumer preferences driving off-premise restaurant trends
SMG has introduced new research highlighting off-premise dining trends in the restaurant industry.
SMG announces industry-first data integration to help restaurant brands manage third-party delivery ratings and reviews
SMG is ingesting ratings and review data from third-party delivery providers to help brands keep pace with this surging unsolicited feedback channel.
New research highlights how COVID-19 is impacting UK consumer behaviour and future intentions
Explore SMG research on how COVID-19 changed restaurant customer behavior, including traffic, contactless experiences, spending, and evolving expectations.
Third annual study from SMG highlights the impact of third-party delivery on the restaurant industry
Explore SMG research on third-party delivery and its impact on restaurant customer experience, brand reputation, off-premise dining, and customer loyalty.
New SMG research highlights how COVID-19 is impacting consumer behavior in the restaurant industry
With traffic down across the nation, winning brands are operating with agility, delivering a contactless experience and seeing the average ticket amount increase.
SMG enhances its digital customer experience solution to help brands increase conversion
Learn how SMG digital CX enhancements help brands capture purchaser and non-purchaser feedback, reduce friction, improve online experiences, and increase conversion.
McArthurGlen Designer Outlets partners with leading retail customer experience management firm SMG
Europe’s leader in designer outlet shopping chose SMG for its differentiated approach and focus on driving business outcomes.
Independent research firm recognizes SMG as a Strong Performer in customer feedback management platforms evaluation
Learn about SMG’s recognition as a Strong Performer in the Forrester Wave for Customer Feedback Management Platforms and its approach to CX insights.
Service Management Group announces executive changes to further its customer-centric culture
SMG announces four leadership appointments to further its strategic roadmap and customer-centric culture.