Customer Feedback in Travel and Hospitality: Inputs from Everywhere and Anywhere
Understand the vital role customer feedback plays in enriching the travel and hospitality industries, improving services and experiences.
Brentwood Associates Invests in Service Management Group
Read about the strategic investment by Brentwood Associates in Service Management Group (SMG) and understand its potential impact.
SMG receives a significant strategic investment from Brentwood Associates to accelerate innovation and increase value for clients
The firm’s customer-centric approach, high-growth operations, category leader experience and capital support will benefit SMG and its growing network of brand partners.
SMG expands contact center and conversation analytics capabilities with CallMiner partnership
The integration helps brands improve the contact center experience and end-to-end customer journey by combining omnichannel conversation data and AI-powered analytics from CallMiner with SMG’s experie
SMG Extends Partnership with CallMiner
SMG extends its association with CallMiner.
Native Delivery Pays Off According to Latest Delivery Study
Read about the significant roles native delivery services play in the industry based on the latest comprehensive study.
Total Economic Impact study shows smg360® customer experience platform delivers 551% ROI and payback period of less than six months
Total Economic Impact study shows smg360® customer experience platform delivers 551% ROI and payback period of less than six months - SMG
Fourth annual report from SMG highlights seven key trends for the new era of food delivery
In this latest installment of the longest-running study of food delivery research, SMG highlights trends for the new era of food delivery and how restaurant brands can capitalize on this growing off-p
Taco John’s Taps SMG for Customer Experience Management Program
Taco John's joins SMG to boost customer experience.