New SMG research highlights how COVID-19 is impacting consumer behavior in the restaurant industry
With traffic down across the nation, winning brands are operating with agility, delivering a contactless experience and seeing the average ticket amount increase.
SMG enhances its digital customer experience solution to help brands increase conversion
Enhancements to the digital customer experience solution help clients collect unsolicited feedback from both purchasers and non-purchasers and provide a fast, frictionless digital experience.
McArthurGlen Designer Outlets partners with leading retail customer experience management firm SMG
Europe’s leader in designer outlet shopping chose SMG for its differentiated approach and focus on driving business outcomes.
Independent research firm recognizes SMG as a Strong Performer in customer feedback management platforms evaluation
SMG has been named a Strong Performer by independent research firm Forrester in a new report: The Forrester Wave™ Customer Feedback Management Platforms, Q1 2020.
SMG selected to elevate Cousins Subs’ guest experience program
Cousins Subs®, a family-owned, fast-casual sub shop, has selected SMG to advance its customer experience management program with real-time guest feedback and on-demand reporting.
Service Management Group announces executive changes to further its customer-centric culture
SMG announces four leadership appointments to further its strategic roadmap and customer-centric culture.