SMG Study: Consumers Prioritizing Health And Safety
Catch up with the latest news from SMG.
New grocery research suggests consumer behavior and purchase decisions continue to be driven by coronavirus concerns
New grocery research highlights how the COVID-19 pandemic is impacting consumer behavior, shifting expectations and changing shopping habits.
SMG recognized as high performer in experience management evaluation
SMG has been named a high performer in G2's Summer 2020 Grid Report for Experience Management (XM).
New research highlights summer travel trends amid the pandemic
SMG has introduced new research to help convenience store brands understand how the pandemic is impacting summer travel plans.
OneOncology advances cancer care mission with patient experience management provider SMG
OneOncology is using SMG’s patient experience platform to capture patient feedback and measure the quality of patient interactions across the continuum of care.
New study highlights consumer preferences driving off-premise restaurant trends
SMG has introduced new research highlighting off-premise dining trends in the restaurant industry.
SMG announces industry-first data integration to help restaurant brands manage third-party delivery ratings and reviews
SMG is ingesting ratings and review data from third-party delivery providers to help brands keep pace with this surging unsolicited feedback channel.
New research highlights how COVID-19 is impacting UK consumer behaviour and future intentions
New wave of BrandGeek research from the UK highlights how coronavirus is impacting consumer behaviour and how consumers expect their shopping habits to change.
Third annual study from SMG highlights the impact of third-party delivery on the restaurant industry
SMG has closely followed the rise of off-premise dining and third-party delivery to help restaurants navigate customer experience challenges, protect brand reputation and drive customer loyalty.