Cookie policy

1. Introduction

Our website uses various technologies such as cookies that are able to read, store and write information on your browser and device. The information includes data relating to you which may include personal identifiers (e.g., IP address and session details) and browsing activity. We use this information for various purposes – e.g., to deliver content, maintain security, enable user choice, improve our website and services and for marketing purposes.

2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

3. What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

5. Cookies

5.1 Strictly Necessary cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.

5.2 Functional cookies

These technologies provide enhanced functionality and personalization which are not vital for website function (e.g. preferred language or time zone). They may be set by us or by third party providers whose services we have added to our pages. If you disable these technologies, some or all of these services may not function properly.

5.3 Performance and Analytics cookies

These cookies facilitate measurement and analytics for improved browsing and customer experience. They may be set by us or by third party providers whose services we have added to our pages. We use this information to measure website activity (e.g., tracking clicks, searches or other events), know which pages are most and least popular, conduct A/B testing, see how visitors interact with the site, and optimize site functionality and performance.

5.4 Targeting and Social Media cookies

These cookies are set on our site by third-party social media platforms and advertising partners. They may be used by us and those third parties to understand your behavior across websites, build a profile of your interests, and show you relevant advertisement on other sites, analyze the effectiveness of advertising campaigns, cap the frequency of ads and prevent ad fraud. They store uniquely identifying browser, device, and internet information and may be shared with advertising platforms to assist with targeted advertising.

6. Placed cookies

Type of Cookie	Provider	Name	Expiration	Purpose
Strictly Necessary	HubSpot	__cf_bm	1 day	This cookie is set by HubSpot's CDN provider and is a necessary cookie for bot protection. Learn more about Cloudflare cookies.
		_cfuvid	Session	This cookie is set by HubSpot’s CDN provider because of their rate limiting policies. It expires at the end of the session. Learn more about Cloudflare cookies.
Functional	Google reCAPTCHA	_GRECAPTCHA	180 days	Stores risk analysis data to help determine whether a user is a bot or a legitimate visitor.
		rc::a	Persistent	Filters and reads requests to identify and block malicious bots. Used to help distinguish bots from humans.
		rc::c	Session
		rc::b	Session
		rc::f	Persistent
	HubSpot	messagesUtk	180 days	This is the cookie used for the site's chatbot tool. If you're a visitor, this allows you to chat with a representative on the site.
	JazzHR	__cf_bm	1 day	Supports Bot Management by identifying and mitigating automated traffic.
	Vimeo	vuid	730 days	Used for videos embedded on the site from Vimeo to assess video usage and manage automated bot traffic.
		__cf_bm	1 day
		_cfuvid	Session
Performance and Analytics	HubSpot	__hstc	180 days	Tracks visitors to the site and their sessions, including domain, timestamp, and number of sessions.
		hubspotutk	180 days
		__hssrc	Session
		__hssc	1 day
	N.Rich Technologies Oy	_nauid	540 days	Cookie-ID: Unique identifier of the user's browser. Used for analytics and optimization of targeted advertising.
		N.RICH_PRIVACY_INFORMATION	540 days	Link to N.Rich Privacy Notice and Opt-out page. Informational cookie.
		_ncsrc	540 days	Stores the name of the data controller in encrypted format
Targeting and Social Media	DoubleClick Ad	test_cookie	1 day	Functionality check — not used for tracking or advertising directly. This cookie is a preliminary step in the ad-serving process, ensuring that subsequent cookies can be reliably used for ad targeting and measurement.
	HubSpot	_gcl_au	90 days	Associated with ad platforms such as Google Ads, and is used for tracking conversions from advertisements.
	LinkedIn	bcookie	365 days	For security and abuse prevention. Assigns a unique browser ID to help LinkedIn detect and prevent misuse or abuse of its platform.
		li_gc	180 days	For consent management. Stores the user's cookie consent preferences for LinkedIn services.
		lidc	1 day	For load balancing and session routing. Helps LinkedIn route user requests to the appropriate data center for optimal performance.

7. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about the various technologies the website uses.

By clicking on the buttons in the pop up you can manage your consent to the use of these technologies while visiting our website. You can also manage your settings at any time via the Cookie Preferences link on the website.

8. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

9. Your rights with respect to personal data

You have the following rights with respect to your personal data:

• You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
• Right of access: You have the right to access your personal data that is known to us.
• Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
• If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
• Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
• Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Information Commissioner’s Office (ICO)).

10. Contact details

For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

Service Management Group, LLC.
4049 Pennsylvania Avenue, Suite 203/PMB 1063,
Kansas City, MO 64111
United States
Website: https://smg.com
Email: privacyofficer@smg.com
Phone number: +1 800-764-0439