Careers

Our company vision is to make human experiences the heart of every business. To realize that vision, we strive to create an inspiring work environment that improves the lives of our employees. 

Work with these great brands

McDonalds Logo
Sally Beauty Logo
Party City logo
Chick-fil-a logo
Papa Johns Logo
AMC logo
Taco Bell Logo
Giant Eagle logo
Krispy Kreme Logo
The Fresh Market Logo
Pandora Logo
Kroger logo
Wendy's logo
Shell logo
TJ Max logo
Chipotle logo
European Wax Center logo
KFC logo
Valvoline logo
Michaels logo
Panda Express logo
BAM logo
Dairy Queen logo
Qdoba logo
Papa Murphy's logo
COOP logo

Our values

Teamwork

Recognize and reward cooperation; collaborate to define and accomplish common goals

Integrity

Consistently do the right thing; be honest and always keep your word

Excellence

Establish and maintain very high standards for quality and achievement

Respect

Value others; acknowledge that others’ ideas and views matter, treat everyone fairly

Service

Be helpful; proactively deliver on others’ expectations, be responsive and adaptable

smg values

Diversity, equity, and inclusion

We firmly believe all benefit when everyone is heard, recognized, and valued. Our commitment to diversity, equity, and inclusion fundamentally shapes and influences how we operate as a company—from recruiting + hiring practices to ongoing training initiatives, interpersonal communications, and everything in between.

We embrace our collective differences and value how they enhance SMG’s ability to achieve its overall mission. Our workplace policies and practices support the cultural tone of inclusion and respect for all employees, partners, and suppliers—enhancing the work we do for our clients and fueling our success.

Our teams

Client Insights

Passionate partners to our brands, dedicated to providing in-depth analyses + actionable insights that create a more nuanced understanding of our clients’ data and prescribe clear ways to act—leading to measurable results + tangible business outcomes.

Client Success

Experience management experts that help brands act on customer + employee insights throughout the client’s full experience journey—providing guidance on proven best practices and ways to optimize their program to ensure they stay on the fastest path to success and ROI.

Research

Highly trained, curious, and data-driven professionals that help our client partners understand + influence brand perception, consumer behavior, industry trends, and competitive positioning.

Data Science

Big data wranglers that test, bundle, and synthesize new data-driven models and concepts to create value for our clients and help them make better decisions that drive stronger business outcomes.

Product

Big-picture strategists in product development, product management, and user experience that drive a roadmap focused on making our products easier to use + our data easier to understand by providing solutions that proactively meet client needs.

Technology

Problem-solving technologists in software engineering, technical architecture, and data services that develop + improve the technology + tools our clients use, maintain best-in-class data systems, and push cutting-edge innovations that scale our technologies for the future.

Marketing

Go-to-market activators with talents in branding, messaging, communications, customer marketing, demand generation, product marketing, thought leadership, and revenue operations that help us drive awareness, consideration, and purchase.

Sales

Consultative partners with deep industry expertise that enjoy engaging with current + future clients to understand existing experience management needs + challenges that our solutions can help address, helping them plan for a better tomorrow.

Administration

Focused experts in finance, human resources, recruiting, and operations that keep our company running and help us deliver positive experiences for clients, employees, + other business stakeholders.

Get to know SMG

What’s in it for you?

work hard have fun icon
Work hard, have fun

We specialize in creating inspiring experiences, and that goes for our team, too. As a certified Great Place to Work, we’re proud to deliver a challenging, exciting workplace environment for each SMG employee.

brands you know icon
Brands you know and love

As leaders in our industry, we get to work with the best brands in the world. Which means you do, too. Help us make the restaurant, retail, and service brands you’ve known for years get even better in the years ahead—and gain experience working with brands across many other industries.

collaborative approach icon
Collaborative approach

We know happy clients start with happy employees, so we work hard to build teams you’ll be excited to work with every day—teams composed of smart, talented, curious people who love a good challenge and share a passion for SMG’s mission to be a catalyst for change.

Personal growth icon
Personal growth

We’re firm believers in promoting our own—providing guidance + mentorship and giving our employees the tools they need to succeed. If you’re looking to learn, grow, and meet some amazing people along the way, SMG may be the place for you.

Competitive benefits icon
Competitive benefits

We put a high priority on keeping our employees happy and healthy—and our benefits package reflects it. We offer competitive salaries, health and life insurance, 401k contributions, paid holidays, flexible PTO, and paid volunteer hours.

Global experience icon
Global experience

We’re a globally distributed team that leverages top talent from all over the world to collaborate and build globally scaled industry solutions for our clients.

SMG really values employees as well as their opinions and ideas. They want this to be a long-term destination, so they really care about the employee experience.

Shelley Bosler | Senior Director of Product Marketing

Once you join the SMG team, you’re part of the SMG family. If you are willing to put in the effort, there are people all over the company willing to help you succeed.

Steven Kamara | Accountant

I’m often amazed at the caliber of talent in our Technology department at SMG. And we’re designing software solutions for some really complex problems, and using cutting edge technology to do it.

Loren Epler | Senior Test Engineer

virtual team member

Remote-first

SMG employees can—and do—work from anywhere. That level of flexibility means our talent pool is off the charts and our employees have a better handle on work-life balance. But even with a distributed workforce, our global community remains strong and engaged. We learn together, celebrate together, and grow together. #oneSMG

Our locations

Kansas City

1737 McGee Street

Kansas City, MO 64108

+1 800 764 0439

London

Abbey View, 38-40 The Maltings,

St Albans, Hertfordshire, AL1 3HL

+44 (0)20 3463 0700

Tokyo

No.3 Komoriya Building, 9F,

2-7-16 Hamamatsu-cho Minato-ku,

Tokyo 105-0013

+81 (0)3 6432 0871

SMG map and locations: Kansas City, London and Tokyo

Discover our open opportunities.