Enterprise experience management platform with a dual focus on industry-leading software + hands-on service.
Seamless, secure data + integrations
Enhance your technology ecosystem
Solutions from industry leaders
Data you can trust
Holistic customer + employee journeys
Localized opportunities for improvement
Deliver on customer intent
Better reputation, better relationships
Facilitate first-rate customer connections
Understand your customers + competition
Employee engagement opportunities
Customizable, powerful, actionable
Customized access to data
Machine learning algorithms
Agile answers to complex problems
See how you rank
Data-driven prescriptive actions
Cross-channel customer insights
Motivate + track workforce progress
Consolidated feedback, fast responses
Swift, seamless response integration
Evolve from data-driven to insights-driven.
XM program management partners dedicated to helping you move your business forward
Answer your specific business challenges with measurable results + tangible ROI
Uniquely combining an end-to-end platform with hands-on professional services
Deliver uniquely positive experiences.
Improve business outcomes across expanding touchpoints + evolving expectations
Drive engagement + reduce turnover at every stage of the employee life cycle
Gain a deeper perspective with brand tracking, branded benchmarks, + behavioral insights
Industry-specific XM solutions
Tailored insights for every touchpoint
Online + offline customer management
Differentiate your service experience
Cross-channel shopper interactions
Data for agile actions
Drive customer lifetime value
Customized + proven support
Proactive partnership at every step, designed to move your business forward
Success comes when you can justify XM investments + future-proof your business
See how top-tier brands use SMG’s XM platform to achieve meaningful outcomes
On-demand XM education
Industry insights and updates
Access hundreds of assets
Demonstrated client impact
Industry data shaping the future
See the business impact
The value of improved EX
A leader in enterprise XM
Catalysts for change
Platform + professional services
Loyal employees –> loyal customers
Meet the SMG team
Your hub for XM updates
Creating inspired experiences
Recognize and reward cooperation; collaborate to define and accomplish common goals
Consistently do the right thing; be honest and always keep your word
Establish and maintain very high standards for quality and achievement
Value others; acknowledge that others’ ideas and views matter, treat everyone fairly
Be helpful; proactively deliver on others’ expectations, be responsive and adaptable
We firmly believe all benefit when everyone is heard, recognized, and valued. Our commitment to diversity, equity, and inclusion fundamentally shapes and influences how we operate as a company—from recruiting + hiring practices to ongoing training initiatives, interpersonal communications, and everything in between.
We embrace our collective differences and value how they enhance SMG’s ability to achieve its overall mission. Our workplace policies and practices support the cultural tone of inclusion and respect for all employees, partners, and suppliers—enhancing the work we do for our clients and fueling our success.
Passionate partners to our brands, dedicated to providing in-depth analyses + actionable insights that create a more nuanced understanding of our clients’ data and prescribe clear ways to act—leading to measurable results + tangible business outcomes.
Experience management experts that help brands act on customer + employee insights throughout the client’s full experience journey—providing guidance on proven best practices and ways to optimize their program to ensure they stay on the fastest path to success and ROI.
Highly trained, curious, and data-driven professionals that help our client partners understand + influence brand perception, consumer behavior, industry trends, and competitive positioning.
Big data wranglers that test, bundle, and synthesize new data-driven models and concepts to create value for our clients and help them make better decisions that drive stronger business outcomes.
Big-picture strategists in product development, product management, and user experience that drive a roadmap focused on making our products easier to use + our data easier to understand by providing solutions that proactively meet client needs.
Problem-solving technologists in software engineering, technical architecture, and data services that develop + improve the technology + tools our clients use, maintain best-in-class data systems, and push cutting-edge innovations that scale our technologies for the future.
Go-to-market activators with talents in branding, messaging, communications, customer marketing, demand generation, product marketing, thought leadership, and revenue operations that help us drive awareness, consideration, and purchase.
Consultative partners with deep industry expertise that enjoy engaging with current + future clients to understand existing experience management needs + challenges that our solutions can help address, helping them plan for a better tomorrow.
Focused experts in finance, human resources, recruiting, and operations that keep our company running and help us deliver positive experiences for clients, employees, + other business stakeholders.
We know happy clients start with happy employees, so we work hard to deliver a fulfilling, exciting workplace environment for each SMG employee. Our teams are composed of smart, talented, curious people who love a good challenge and share a passion for SMG’s vision to make human experiences the heart of every business.
As leaders in our industry, we get to work with the best brands in the world. Which means you do, too. Help us make the restaurant, retail, and service brands you’ve known for years get even better in the years ahead—and gain experience working with brands across many other industries.
In our continued dedication to DEI progression + advocacy for all employees, we have several established employee resource groups (ERGs) with a diverse range of representation. These voluntary, employee-led teams provide support, raise awareness, and influence organizational policies.
We’re firm believers in promoting our own—providing guidance + mentorship and giving our employees the tools they need to succeed. If you’re looking to learn, grow, and meet some amazing people along the way, SMG may be the place for you.
We put a high priority on keeping our employees happy and healthy—and our benefits package reflects it. A few of these perks include competitive salaries, unlimited PTO, 14-week paid parental leave, health + life insurance, and paid volunteer hours.
We’re a globally distributed team that leverages top talent from all over the world to collaborate and build globally scaled industry solutions for our clients.
SMG really values employees as well as their opinions and ideas. They want this to be a long-term destination, so they really care about the employee experience.
Shelley Bosler | Senior Director of Product Marketing
I get to work with the best part of SMG every day. A team of talented, hardworking software engineers who bring energy and critical thinking to every interaction.
Mandar Bhanushali | Senior Technical Architect
Working within the client organization at SMG means you get to collaborate with partners at some of top brands in the world.
Ashley Tate | Director, Client Success
SMG associates can—and do—work from anywhere. That level of flexibility means our talent pool is off the charts and our associates have a better handle on work-life balance. But even with a distributed workforce, our global community remains strong and engaged. We learn together, celebrate together, and grow together. #oneSMG