Expert Spotlight – Noel Andrews-Sotta | VP, Operations
Meet Noel Andrews Sotta, VP of Operations at SMG, and gain insights into his expert perspective and leadership in operational excellence.
Top CX benchmarks for retailers
Explore customer experience benchmarks retailers can use to identify competitive gaps, prioritize improvements, and connect CX performance with business results.
Customer feedback analysis: Using AI text analytics to turn comments into action
Are you getting the most out of your customer feedback data? AI-native text analytics helps brands make informed decisions and create better business outcomes.
How Social Media Listening Can Increase Customer Advocacy
Learn how social media listening captures unfiltered customer feedback and helps brands understand sentiment, improve experiences, and increase advocacy.
Top highlights and 4 key takeaways from Forrester’s CX North America
SMG's leadership team enjoyed attending Forrester's CX North America event this summer. Here are some highlights and top takeaways from the conference.
Mitigate Operational Risk with Text Analytics and Customer Feedback
Learn how AI-native text analytics turns customer feedback into real-time alerts and actionable insights that help brands reduce operational risk.
How Brands Can Create Empathetic Customer Experiences In the New Normal
Discover how brands can create empathetic customer experiences with journey insights, issue resolution, personalized engagement, and human-centered technology.
Manage your online reputation to boost business outcomes
Learn how online reputation management combines reviews, CX data, local monitoring, and customer responses to build trust, visibility, and business results.
Creating a Customer Experience App that Serves Customers First
Learn how to build a customer experience app customers use, with exclusive offers, loyalty rewards, mobile feedback, and seamless channel integration.