Understanding Unions: Effective Methods for Collecting Employee Feedback
Employees who feel disempowered and unheard will organize for change or quit. Listening and acting on feedback is key to retention and reputation management.
5 Ways to Drive Customer Loyalty and Business Outcomes with Case Management
Every customer issue is an opportunity to create another brand loyalist. Here is how to drive customer loyalty through case management.
Future-Proofing Your Digital Customer Experience Strategy
Build a future-ready digital customer experience strategy using cross-channel feedback, real-time support, journey analytics, and integrated CX data.
SMG Celebrates Pride Month and Our LGBTQIA+ Community
Many corporations—including SMG—are celebrating Pride Month. Here are what a few SMG employees have to say about what Pride means to them.
How You Can Deliver Value and Address Rising Food Costs for Restaurants
Learn how restaurants can address rising food costs by improving value perceptions, using predictive insights, strengthening loyalty, and supporting staff.
Why a Consistent Customer Experience Leads to Customer Loyalty
Learn why a consistent customer experience across locations and channels builds trust, strengthens brand promises, and drives loyalty and repeat business.
Consumer Behavior Trends: Spending Habits in 2022
Explore 2022 consumer spending trends, including how inflation shaped restaurant, retail, grocery, travel, and value-based purchase decisions.
Launching a successful customer experience program and branding it
Launch a successful customer experience program with company-wide buy-in, clear KPIs, effective incentives, consistent branding, and multichannel feedback.
Getting Experience Data to Stay Customer Centric with Contactless Service
Learn how customer experience data helps brands improve contactless service, digital feedback, fulfillment, post-purchase communication, and loyalty.