Expert spotlight with Michael Beesley | How the Engineering VP contributes to SMG’s continued innovation in customer experience management
Learn about the innovative contributions of Michael Beesley, SMG’s VP of Engineering, to customer experience management.
New employee engagement research answers your top 3 questions on overcoming today’s challenging labor market
Employee engagement research shows what potential employees are looking for in today's tight labor market.
Improve Employee Engagement With These 5 Strategies
Learn what brands are doing to navigate today's challenging labor market and 5 ways to attract + retain talent.
What consumer trends are impacting today’s in-store retail experience?
Discover which consumer trends are significantly impacting today's in-store retail experience.
3 ways to enhance your digital transformation efforts + evolve your experience management program with DIY feedback
Discover three proven methods to streamline your digital transformation journey, making your business more agile and customer-driven.
Expert Spotlight: Jacqui Mueller | Senior VP, Client Success
Meet SMG leader Jacqui Mueller and explore insights on experience management trends, trusted client partnerships, and how the CX industry continues to evolve.
3 key takeaways from the 2020 Gartner Magic Quadrant for Voice of the Customer
Explore key takeaways from the Gartner Magic Quadrant for Voice of the Customer and what they mean for brands evaluating experience management solutions.
What does International Women’s Day mean to you? Advice, inspiration, + ways to celebrate from women who #ChoosetoChallenge around the globe
Hear perspectives from women at SMG on International Women’s Day, including advice, inspiration, experiences, and ideas for recognizing women worldwide.
Celebrating Black History Month with reflection + inspiration
Explore SMG reflections and perspectives for Black History Month focused on celebrating achievements, learning from history, and supporting greater inclusion.