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Video

Forum 2017 | Kerry Bodine, CX Guru

Step into your customers’ shoes

At Forum 2017, Kerry Bodine—the Customer Journey Guru—digs deep to deliver insights that prove understanding your customer journey is paramount when it comes to building loyalty. She shows us tangible ways to get to the root of your CX and see your brand from the customer’s perspective—and create more happy, human, experiences every day. Kerry is dedicated to removing stress, uncertainty, and frustration in more business interactions—so customers can spend more time on the things that matter most.

Watch this presentation to see Kerry uncover:

  • 5 steps to building a customer experience from the customer’s perspective
  • The power of putting your customers at the center of your business
  • What a customer experience truly means and why it matters
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