Online Reporting System

Current client reporting system can be accessed here.

Resources

ebook | The ultimate guide to omnichannel CX

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Featured Resources

  • hmv restores its iconic brand using customer feedback to drive action

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  • 10 ways to spark field engagement in your CX program

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  • Biasing customer feedback with personal appeals

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Case Study

Heinen's Fine Foods harnesses data to maximize associate and customer satisfaction

Case Study

Firehouse Subs blazes a trail to excellence with the help of its SMG partnership

Case Study

Caribou Coffee builds a winning culture with five key employee engagement practices

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Video

Get started: A quick look at SMG's power user dashboard

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Video

Get data on the go: Mobile reporting app

Video

BrandGeek: SMG's dynamic market intelligence tool [highlights]

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Video

BrandGeek: SMG's dynamic market intelligence tool [full story]

Video

What we believe

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Video

Access + share key metrics: A guide to Quickscores

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