Online Reporting System

Current client reporting system can be accessed here.

Resources

ebook | The ultimate guide to omnichannel CX

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Featured Resources

  • hmv restores its iconic brand using customer feedback to drive action

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  • 10 ways to spark field engagement in your CX program

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  • Biasing customer feedback with personal appeals

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Data Integrity

Report

3 ways CX programmes deepen your customer insights

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Forum Presentation

SMG Product Suite: Find your next source of insight

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Forum Presentation

Lower turnover + higher retention = better business

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Forum Presentation

Drive top-down program engagement

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Forum Presentation

Anatomy of an insight—how SMG clients get all the way to action

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Video

Forum 2017 | Mike Grams, Taco Bell

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Video

Forum 2017 | Top Partnership Insight Awards

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Video

Forum 2017 | Jeff Fromm, Millennial Marketer

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