Meet the expert: Line Tousignant and your customer’s “phygital” journey

Meet the expert: Line Tousignant and your customer’s “phygital” journey

All Industries

Learn how to give your customers a seamless online/offline experience

For our Meet-the-Expert series, we are talking to Top Retail Influencer, Line Tousignant, to discuss a new term in the CX space, “phygital.” Line has successfully led in-store and online strategy and customer experience for multiple luxury brands, and is here to talk about the importance of a seamless experience for your customers between the online and offline space, and explain how to do so.

Watch this Q&A video for insights on:

  • Why “phygital” is important to the customer experience
  • Adding value through personalized customer experiences
  • How best-in-class companies are implementing “phygital”