Voice-to-text

A more efficient way to listen, understand, and act on open-ended feedback

Customers aren’t shy. If you ask the right questions, they’ll tell you where you differentiate and where you need to improve—which means every comment warrants your attention. But when you have feedback coming from different channels and in different formats, it can be difficult to keep it all straight. SMG’s voice-to-text technology transcribes recorded conversations, so you can synchronize qualitative insights and spot emerging themes quickly.

Our voice-to-text technology helps you:

• Convert recorded comments to text for faster analysis
• Synchronize open-ended feedback across channels
• Spot emerging themes + stay ahead of issues