TBC improves speed perception + customer loyalty with focus on front-line communication

TBC improves speed perception + customer loyalty with focus on front-line communication

Services

TBC improves speed perception + customer loyalty with focus on front-line communication

Keep customers informed on service progress to drive satisfaction

For more than 65 years, TBC has prided itself on providing customers with quality products and services. However, the brand knew there was room for improvement regarding customer perception on speed of service. With most customer appointments requiring a predetermined service time, TBC looked for creative ways to improve speed without compromising quality of work.

Download the Top Partnership Insight to learn how TBC:

  • Leveraged ratings + reviews to identify specific services causing speed issues
  • Implemented initiative focused on customer communication + appointment progress
  • Increased Overall Satisfaction and 5-Star Google ratings by 5ppts each
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