smg360® customer experience management platform

smg360® customer experience management platform

All Industries

Measure + improve each step in the customer journey to maximize your XM investments

As the customer experience evolves across new channels and touchpoints, brands must lean in on experience management innovations to ensure they’re keeping pace and inspiring loyalty at each point of interaction.

Watch the video to learn how smg360 provides brand with:

  • Cross-channel reporting dashboards + intuitive drill-down capabilities
  • Predictive analytics that identify targeted areas for improvement
  • Real-time alerting + multi-channel case management for enhanced closed-loop efforts
  • AI-powered text analytics that add critical context to XM metrics
  • Business intelligence capabilities that integrate disparate datasets