Metrics that matter: 11 essential CX reports

11 reports that translate CX data to program investment

To help you bridge the gap between the nitty-gritty and the need-to-know, we’ve broken down 11 reports guaranteed to help you secure organizational buy-in.

This best practice guide explains how to use your CX program to answer 3 key questions:

• Where do we stack up against the competition?
• Is the program improving the business?
• How can we use the insights to build a data-driven, customer-centric strategy?