Meet the Expert: Nate Brown

Meet the Expert: Nate Brown

All Industries

The psychology of experience: How linking EX and CX creates value

Top CX influencer Nate Brown discusses the connection between investing in the employee experience and creating a successful customer experience, including tips and tricks within the experience management (XM) space.

Watch this video for information on:

  • Where customer beliefs and perceptions come from
  • How to create excitement and purpose for your employees
  • Examples of best-in-case brands linking EX and CX