Leverage experience data + benchmarks to exceed expectations and drive business outcomes

Leverage experience data + benchmarks to exceed expectations and drive business outcomes

Leverage experience data + benchmarks to exceed expectations and drive business outcomes

Use customer feedback to help guide service adjustments

At a time when they needed to get a fast read on customer sentiment and respond quickly, TJX added focused questions to their in-store customer survey and looked to their SMG team for insight on actions to take.

Download the Top Partnership Insight to learn how TJX:

  • Used drill-down analysis to uncover customers’ top concerns
  • Leveraged SMG branded benchmarks to compare performance against competitors
  • Implemented mandatory in-store policies, driving Overall Satisfaction + holiday sales
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