Driving performance with top box scores

Today’s winning brands realize the difference between satisfied and highly satisfied customers

When customers have a truly exceptional experience, they aren’t just satisfied—they’re highly satisfied. That means they’re more likely to return and recommend the brand to others. It’s no surprise then that today’s top brands are committed to service excellence—they know top box scores reach all the way to the bottom line.

Focusing on top box scores helps you:

• Create more loyalty-building customer experiences
• Uncover performance differences between locations
• Reinforce a company-wide standard for exceptional service