Church’s Chicken improves order accuracy + drives customer satisfaction with new delivery offering

Stand out in a crowded market with delivery differentiators

Like many restaurant brands offering delivery, Church’s guests were more dissatisfied with delivery than other dine types. They turned to their SMG team for help pinpointing areas of opportunity to improve this growing dining method.

Download the Top Partnership Insight to learn how Church’s Chicken:

• Leveraged location-based feedback to identify issues with order accuracy
• Made specific changes to their delivery process to combat these problems
• Improved Overall Satisfaction + Order Accuracy scores while decreasing amount of order refunds