5 elements of a strong CX team and why outsourcing your program might make sense

Your company might be struggling to find value in your CX program without these 5 elements

It’s important to have a customer experience (CX) program that effectively serves your customers. This article will help you understand if you have the right elements and resources to build a best-in-class CX program in house, or if you should find an external partner to help achieve your CX goals.

Read this article for insights on:

• Why so many retailers struggle to find value in their CX program
• When and why retail leaders should outsource their CX needs
• 5 key roles to employ in a CX team