How 24 Hour Fitness Strengthened program engagement + enhanced the member experience

Using customer experience (CX) data to uncover areas of opportunity

24 Hour Fitness is dedicated to striving for exceptional member satisfaction, so when they saw a dip in performance they looked to their CX data to understand why and determine what they could do to pump their scores back up. 

Read this case study to learn:

• Actions they took to improve their customer satisfaction scores
• 4 key elements 24 Hour Fitness trained their teams on
• How their hard work paid off