Close the gap on your cross-channel strategy to deliver a consistent customer experience

Drive satisfaction across all touchpoints to win loyalty

When a comparison analysis of location-level data showed a significant variance of satisfaction between delivery and in-store customers, Topps Tiles was keen to make enhancements to the online experience and better manage customers’ delivery expectations. Download the Top Partnership Insight to learn how Topps Tiles:

• Changed stock level + delivery timing communication to provide clearer details for digital customers
• Implemented additional communication channels to keep customers more informed of order status
• Improved key driver scores for delivery customers