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    Enterprise experience management platform with a dual focus on industry-leading software + hands-on service.

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    Seamless, secure data + integrations

    Technology

    Seamless, secure data + integrations

    Integrations + Connectors

    Enhance your technology ecosystem

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    Partners

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    Data Management

    Data you can trust

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    Holistic customer + employee journeys

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    Facilitate first-rate customer connections

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    Reporting + Analytics

    Customizable, powerful, actionable

    Reporting + Analytics

    Customizable, powerful, actionable

    Role-Based Reporting

    Customized access to data

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    Agile answers to complex problems

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    See how you rank

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    Taking Action

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    Taking Action

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    Services

    Evolve from data-driven to insights-driven.

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    Professional Services

    XM program management partners dedicated to helping you move your business forward

    Insights

    Answer your specific business challenges with measurable results + tangible ROI

    The SMG Difference

    Uniquely combining an end-to-end platform with hands-on professional services

  • Experiences

    Experiences

    Deliver uniquely positive experiences.

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    Customer Experience

    Improve business outcomes across expanding touchpoints + evolving expectations

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    Drive engagement + reduce turnover at every stage of the employee life cycle

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  • Industries

    Industries

    Industry-specific XM solutions

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    Restaurant

    Tailored insights for every touchpoint

    Retail

    Online + offline customer management

    Consumer Services

    Differentiate your service experience

    Grocery

    Cross-channel shopper interactions

    C-Store

    Data for agile actions

    Financial Services

    Drive customer lifetime value

  • Client Success

    Client Success

    Customized + proven support

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    Services

    Proactive partnership at every step, designed to move your business forward

    Business Outcomes

    Success comes when you can justify XM investments + future-proof your business

    Success Stories

    See how top-tier brands use SMG’s XM platform to achieve meaningful outcomes

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    Resources

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    Company

    A leader in enterprise XM

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    About Us

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    The SMG Difference

    Platform + professional services

    Service Profit Chain

    Loyal employees –> loyal customers

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    Your hub for XM updates

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