Financial Services Experience Management

Financial services experience management helps you quickly identify + resolve real-time issues and uncover opportunities to differentiate the services you provide—so you can create the kind of sustained loyalty that drives customer lifetime value.

CX + EX Management

We help you measure and manage your customer experiences and employee experiences so you can quickly identify how they impact one another and resolve real-time issues impacting your business.

Navigate the digital transformation without compromising on CX

Navigate the digital transformation without compromising on CX

Brand experience

SMG’s brand experience solution helps organizations understand what customers really think and do through traditional brand trackers, branded competitive benchmarks, and real-time behavioral insights + visit metrics from millions of consumers. Our team of dedicated brand research experts collaborate to help you answer critical business questions and gain deeper perspective on your customer, your brand, and the market.

Overall satisfaction metrics

As we evaluated customer experience management providers, SMG’s software with a service model was a key differentiator. We needed their help to uncover insights faster and improve the customer experience.

Client Experience Officer | Dickinson Financial Corporation

List of professional services

Professional Services

Don’t settle for being data rich but insights poor. SMG’s client insights teams + advanced-degree researchers partner proactively each step of the way to help you turn mountains of feedback + behavioral data into actionable insights for your business.

What is a Software with a Service (SwaS) Approach to Experience Management?
Case Study
Digital CX Case Study 2023
White Paper
How to create auto services membership programs that drive value

Get in touch with our industry experts.