Our suite of experience management (XM) solutions start with researchers, technology experts, and client insights teams that have worked with some of the world’s most successful and recognizable brands across industries, delivering business-changing insights rooted in decades of experience.

Discover how we optimize our approach for your industry.

Client success

SMG partners with organizations across industries to maximize the value of their customer, employee, and brand experience management programs—combining end-to-end measurement solutions, feature-rich reporting, and decades of industry research expertise to drive changes that lead to tangible business results.

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Omdia, an independent technology research firm, named SMG the only Vertical Specialist Leader in its evaluation of AI-enabled experience management platforms.

Launching a successful customer experience program—Branding your program
Engagement + performance increase with service-oriented leadership
Employee survey frequency: Quality over quantity

Talk to our industry experts to learn more.