Enterprise experience management platform with a dual focus on industry-leading software + hands-on service.
Seamless, secure data + integrations to enhance your technology ecosystem and deliver insights you can trust
Cross-channel feedback collection capabilities at each stage of the customer + employee journeys
Powerful, customizable tools that empower every user with actionable information to produce results
Data-driven prescriptive actions that guide your next best action, at all levels of your organization
Evolve from data-driven to insights-driven.
XM program management partners dedicated to helping you move your business forward
Answer your specific business challenges with measurable results + tangible ROI
Uniquely combining an end-to-end platform with hands-on professional services
Deliver uniquely positive experiences.
Improve business outcomes across expanding touchpoints + evolving expectations
Drive engagement + reduce turnover at every stage of the employee life cycle
Gain a deeper perspective with brand tracking, branded benchmarks, + behavioral insights
Industry-specific XM solutions
Tailored insights for every touchpoint
Online + offline customer management
Differentiate your service experience
Cross-channel shopper interactions
Data for agile actions
Customized + proven support
Proactive partnership at every step, designed to move your business forward
Success comes when you can justify XM investments + future-proof your business
See how top-tier brands use SMG’s XM platform to achieve meaningful outcomes
On-demand XM education
Industry insights and updates
Access hundreds of assets
Demonstrated client impact
Industry data shaping the future
See the business impact
The value of improved EX
A leader in enterprise XM
Catalysts for change
Platform + professional services
Loyal employees –> loyal customers
Meet the SMG team
Your hub for XM updates
Creating inspired experiences
The Yumpingo platform captures the real-time impact of a brand’s performance at location and menu item level. Clients are enabled to make real-time high-impact, intuitive decisions with certainty using 1-minute surveys and Smart Actions; delivering specific, measurable and transformational business improvements, leading to more happy guests. Guests have in-the-moment opportunities to share their experience on-premise, or online, providing clients with live feedback by location, shift, server and menu item level.
Real-time insights with 1-Minute Survey: Give your guests in-the-moment opportunities to share their experience on-premise or online, providing you with live feedback by location, shift, server, and menu item
The platform captured NPS/satisfaction scores from 99% of guests, with 80% providing detailed explanations for their ratings
Menu and dish-level feedback: Optimize your menu, adjust pricing, test new suppliers, and manage consistency with precision—all while improving customer satisfaction
Smart Actions for targeted improvement: Focus your teams on the improvements that matter most.
Restaurant managers and chefs can make daily proactive decisions based on actionable guest feedback within their teams’ control, ensuring timely resolutions
Closed-loop order to pay hardware: Use a custom-branded, all-in-one device that offers seamless feedback collection, payment, and tips, and captures valuable insights you can act on immediately
There will be no changes for existing SMG clients in the new few months outside of sharing the new capability that YPG can offer.
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