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    Cross-channel feedback collection capabilities at each stage of the customer + employee journeys

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    Data-driven prescriptive actions that guide your next best action, at all levels of your organization

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    Professional Services

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    Customer Experience

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    Proactive partnership at every step, designed to move your business forward

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This page was last changed on September 12, 2023, last checked on September 12, 2023 and applies to citizens of Australia.

1. Introduction

Our website, https://smg.com (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

3. What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

5. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. You do have the right to opt-out and to object against the further use of non-functional cookies.

5.1 Manage your consent settings

You have loaded the Cookie Policy without javascript support. On AMP, you can use the manage consent button on the bottom of the page.

You can also disable the use of cookies via your browser, but please note that our website may no longer work properly.

6. Cookies

6.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

6.2 Analytical cookies

We use analytical cookies to optimize the website experience for our users. With these analytical cookies we get insights in the usage of our website.

6.3 Advertising cookies

On this website we use advertising cookies, enabling us to gain insights into the campaign results. This happens based on a profile we create based on your behaviour on https://smg.com. With these cookies you, as website visitor, are linked to a unique ID but these cookies will not profile your behaviour and interests to serve personalised ads.

You can object to the tracking by these cookies by clicking the “Manage Consent” button.

6.4 Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

6.5 Social media

On our website, we have included content from Facebook, Twitter and LinkedIn to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Facebook, Twitter and LinkedIn. This content is embedded with code derived from Facebook, Twitter and LinkedIn and places cookies. This content might store and process certain information for personalized advertising.

Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible. Facebook, Twitter and LinkedIn are located in the United States.

7. Placed cookies

Bing Ads

Functional, Marketing/Tracking

Usage

Sharing data

This data is not shared with third parties.

Functional

Name
_uetsid_exp
Expiration
persistent
Function
Name
_uetvid_exp
Expiration
persistent
Function

Marketing/Tracking

Name
_uetvid
Expiration
13 months
Function
Store and track visits across websites
Name
_uetsid
Expiration
1 day
Function
Store and track visits across websites

Google Adsense

Marketing/Tracking

Usage

Sharing data

This data is not shared with third parties.

Marketing/Tracking

Name
_gcl_au
Expiration
persistent
Function
Store and track conversions

HubSpot

Marketing/Tracking, Statistics

Usage

Sharing data

This data is not shared with third parties.

Marketing/Tracking

Name
hubspotutk
Expiration
13 months
Function
Store and track a visitor’s identity

Statistics

Name
__hssrc
Expiration
session
Function
Store a unique session ID

Google Analytics

Statistics, Functional

Usage

Sharing data

This data is not shared with third parties.

Statistics

Name
_ga
Expiration
2 years
Function
Store and count pageviews
Name
_gid
Expiration
1 day
Function
Store and count pageviews
Name
_ga_*
Expiration
1 year
Function
Store and count pageviews
Name
_gat
Expiration
1 minute
Function
Read and filter requests from bots
Name
_dc_gtm_UA-*
Expiration
1 minute
Function
Store number of service requests

Functional

Name
_gat_UA-*
Expiration
session
Function
Provide technical monitoring

GDPR Cookie Consent

Functional

Usage

Sharing data

This data is not shared with third parties.

Functional

Name
viewed_cookie_policy
Expiration
persistent
Function
Store if a message has been shown

Drift

Marketing/Tracking

Usage

Sharing data

This data is not shared with third parties.

Marketing/Tracking

Name
driftt_aid
Expiration
2 years
Function
Store a unique user ID

Microsoft Clarity

Marketing/Tracking, Statistics

Usage

Sharing data

This data is not shared with third parties.

Marketing/Tracking

Name
_clck
Expiration
1 year
Function
Store a unique user ID

Statistics

Name
_clsk
Expiration
1 day
Function
Store and combine pageviews by a user into a single session recording
Name
_cltk
Expiration
Function
Store and track interaction

Complianz

Functional

Usage

Sharing data

This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.

Functional

Name
cmplz_rt_consented_services
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_rt_policy_id
Expiration
365 days
Function
Store accepted cookie policy ID
Name
cmplz_rt_marketing
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_rt_statistics
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_rt_preferences
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_rt_functional
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_user_data
Expiration
365 days
Function
Read to determine which cookie banner to show
Name
cmplz_rt_banner-status
Expiration
365 days
Function
Store if the cookie banner has been dismissed

Google DoubleClick

Marketing/Tracking

Usage

Sharing data

This data is not shared with third parties.

Marketing/Tracking

Name
IDE
Expiration
2 years
Function
Provide ad delivery or retargeting on .doubleclick.net

LinkedIn

Marketing/Tracking, Statistics, Preferences, Functional

Usage

Sharing data

This data is not shared with third parties.

Marketing/Tracking

Name
UserMatchHistory
Expiration
30 days
Function
Provide ad delivery or retargeting on .linkedin.com
Name
li_sugr
Expiration
90 days
Function
Store and track a visitor’s identity on .linkedin.com

Statistics

Name
AnalyticsSyncHistory
Expiration
30 days
Function
Store and track visits across websites on .linkedin.com

Preferences

Name
bcookie
Expiration
1 year
Function
Store browser details on .linkedin.com
Name
lidc
Expiration
1 day
Function
Provide load balancing functionality on .linkedin.com
Name
bscookie
Expiration
1 year
Function
Store logged in users on .www.linkedin.com

Functional

Name
li_gc
Expiration
6 months
Function
Store cookie consent preferences on .linkedin.com

Google reCAPTCHA

Functional

Usage

Sharing data

This data is not shared with third parties.

Functional

Name
_grecaptcha
Expiration
6 months
Function
Provide spam protection

Marketo

Marketing/Tracking

Usage

Sharing data

This data is not shared with third parties.

Marketing/Tracking

Name
_mkto_trk
Expiration
2 years
Function
Store and track interaction

If So

Statistics

Usage

Sharing data

This data is not shared with third parties.

Statistics

Name
ifso_visit_counts
Expiration
persistent
Function
Store number of visits

JetPack

Purpose pending investigation

Usage

Sharing data

This data is not shared with third parties.

Purpose pending investigation

Name
jpp_math_pass
Expiration
1 day
Function

Automattic

Statistics

Usage

Sharing data

This data is not shared with third parties.

Statistics

Name
tk_qs
Expiration
30 minutes
Function
Provide functions across pages

Vimeo

Statistics

Usage

Sharing data

This data is not shared with third parties.

Statistics

Name
vuid
Expiration
2 years
Function
Store the user’s usage history on .vimeo.com

Google Ads

Marketing/Tracking, Statistics

Usage

Sharing data

This data is not shared with third parties.

Marketing/Tracking

Name
_gcl_aw
Expiration
90 days
Function
Provide ad delivery or retargeting

Statistics

Name
_gac_UA-*
Expiration
90 days
Function
Store and count pageviews

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
wpseoFrontendInspectorOpen
Expiration
Function
Name
WP_PREFERENCES_USER_*
Expiration
Function
Name
DRIFT_visitCounts
Expiration
Function
Name
DRIFT_SESSION_CAMPAIGNS
Expiration
Function
Name
DRIFT_openTabs
Expiration
Function
Name
debug
Expiration
Function
Name
acsbReset
Expiration
Function
Name
cookielawinfo-checkbox-*
Expiration
Function
Name
_gd*
Expiration
Function
Name
d-a8e6
Expiration
Function
Name
drift_aid
Expiration
Function
Name
_gauges_unique_month
Expiration
Function
Name
_gauges_unique_year
Expiration
Function
Name
_gauges_unique
Expiration
Function
Name
_gauges_unique_hour
Expiration
Function
Name
_gauges_unique_day
Expiration
Function
Name
s-9da4
Expiration
Function
Name
ln_or
Expiration
Function
Name
__hstc
Expiration
Function
Name
__hssc
Expiration
Function
Name
drift_campaign_refresh
Expiration
Function
Name
CLID
Expiration
Function
www.clarity.ms
Name
MUID
Expiration
Function
.bing.com
Name
tuuid
Expiration
Function
.company-target.com
Name
tuuid_lu
Expiration
Function
.company-target.com
Name
6suuid
Expiration
Function
.6sc.co
Name
CMID
Expiration
Function
.casalemedia.com
Name
CMPS
Expiration
Function
.casalemedia.com
Name
CMPRO
Expiration
Function
.casalemedia.com
Name
tvid
Expiration
Function
.tremorhub.com
Name
tv_UIDM
Expiration
Function
.tremorhub.com
Name
an_airpr_recent_visit
Expiration
Function
dpx.airpr.com
Name
__cf_bm
Expiration
Function
.hubspot.com
Name
MR
Expiration
Function
.c.bing.com
Name
SRM_B
Expiration
Function
.c.bing.com
Name
SM
Expiration
Function
.c.clarity.ms
Name
ANONCHK
Expiration
Function
.c.clarity.ms
Name
wf301_404_stats
Expiration
Function
Name
DRIFT_isChatFrameOpen
Expiration
Function
Name
wf301_redirect_chart
Expiration
Function
Name
smg_etrack_survey_state_50070_16
Expiration
Function
Name
WP_DATA_USER_17
Expiration
Function
Name
wf301_404_chart
Expiration
Function
Name
wf301_redirect_stats
Expiration
Function
Name
ce_successful_csp_check
Expiration
Function
Name
ETrack-State_41
Expiration
Function
Name
ce_clock
Expiration
Function
Name
smg_etrack_survey_state_50069_16
Expiration
Function
Name
smg_etrack_parms
Expiration
Function
Name
ETrack-State
Expiration
Function
Name
DRIFT_SESSION_ID
Expiration
Function
Name
DRIFT_SESSION_STARTED
Expiration
Function
Name
_biz_uid
Expiration
Function
Name
_biz_nA
Expiration
Function
Name
_biz_flagsA
Expiration
Function
Name
_biz_pendingA
Expiration
Function
Name
amp_*
Expiration
Function
Name
_ce.s
Expiration
Function
Name
smg_resource_form
Expiration
Function
Name
_ce_s
Expiration
Function
Name
_an_uid
Expiration
Function
Name
WP_DATA_USER_21
Expiration
Function
Name
JSESSIONID
Expiration
Function
.nr-data.net
Name
WP_DATA_USER_7
Expiration
Function
Name
wp-postpass_*
Expiration
Function
Name
_gauges_cookie
Expiration
Function
Name
arp_scroll_position
Expiration
Function
Name
ssPanelTop
Expiration
Function
Name
slider-*
Expiration
Function
Name
cmplz_id
Expiration
365 days
Function
Name
cmplz_rt_saved_categories
Expiration
365 days
Function
Name
cmplz_rt_saved_services
Expiration
365 days
Function
Name
cmplz_rt_id
Expiration
365 days
Function
Name
PHPSESSID
Expiration
Function
Name
Console/Mode
Expiration
Function
Name
showThisQuery
Expiration
Function
Name
autoSavedSql_149958397.wp_69zvo2yczq_usermeta
Expiration
Function
Name
NavigationWidth
Expiration
Function
Name
Console
Expiration
Function
Name
wf301_tabs
Expiration
Function
Name
fbv_selected
Expiration
Function
Name
smg_etrack_survey_state_50391_62
Expiration
Function
Name
smg_etrack_survey_state_50070_62
Expiration
Function
Name
smg_etrack_survey_state_50409_62
Expiration
Function
Name
smg_etrack_survey_state_50263_62
Expiration
Function
Name
Etrack-survey-routings
Expiration
Function
Name
Context-Metadata
Expiration
Function
Name
smg.etrack.uiEvents
Expiration
Function
Name
cmplz_consenttype
Expiration
365 days
Function
Name
__hs_cookie_cat_pref
Expiration
Function
Name
loglevel
Expiration
Function
Name
fbv_bar_width
Expiration
Function
Name
test_cookie
Expiration
Function
.doubleclick.net
Name
wpcode_scroll_position
Expiration
Function
Name
wpr-show-sidebar
Expiration
Function
Name
wpr-hash
Expiration
Function
Name
wistia-video-progress-j042jylrre
Expiration
Function
Name
wistia
Expiration
Function
Name
wistia-video-progress-z1qxl7s2zn
Expiration
Function
Name
wistia-video-progress-fj42vucf99
Expiration
Function
Name
wistia-video-progress-7seqacq2ol
Expiration
Function
Name
DRIFT_NOTIFICATION_PLAYED
Expiration
Function
Name
WP_DATA_USER_19
Expiration
Function
Name
wpEmojiSettingsSupports
Expiration
Function
Name
web-vitals-extension-metrics
Expiration
Function
Name
acsb:logs
Expiration
Function
Name
acsb:keep-alive
Expiration
Function
Name
acsbState
Expiration
Function
Name
WP_DATA_USER_353
Expiration
Function

8. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

9. Your rights with respect to personal data

You have the following rights with respect to your personal data:

  • you may submit a request for access to the data we process about you;
  • you may request an overview, in a commonly used format, of the data we process about you;
  • you may request correction or deletion of the data if it is incorrect or not or no longer relevant for any purpose under the Privacy Act.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this cookie statement. If you have a complaint about how we handle your data, we would like to hear from you.

10. Contact details

For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

Service Management Group, LLC.
770 Market St. Ste 6000
Farmington, MO 63640 USA
United States
Website: https://smg.com
Email: moc.gms@reciffoycavirp
Phone number: +1 800-764-0439

This Cookie Policy was synchronised with cookiedatabase.org on September 29, 2023.

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