RESOURCES

Case Studies

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Case Study
Engage customers on their terms with in-app feedback channels
Case Study
How Party City enhanced its cross-channel XM strategy to create a more seamless customer experience
Case Study
How CKE reimagined its contact center to streamline operations + improve the customer experience
Case Study
How Co-op used video feedback to humanise the customer experience + reinvigorate colleague engagement
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How Signet Jewelers optimised online reputation management to strengthen customer relationships + boost digital presence
Case Study
The Total Economic Impact™ Of The smg360® Customer Experience (CX) Solution
Case Study
Valvoline uses customer satisfaction program to build trust
Case Study
New concept, new survey
Case Study
Local to global: How Shell tested market-level changes to make worldwide improvements
Case Study
Krispy Kreme Japan sweetens the customer experience + improves business outcomes
Case Study
Heinen’s Fine Foods harnesses data to maximize associate and customer satisfaction
Case Study
From survival to triumph: The Kansas City Zoo reaches world-class status by listening to its customers
Top Partnership Insight
Streamline integrated insights to simplify orders + support customers throughout digital journey
Top Partnership Insight
Tractor Supply Company invests in digital enhancements, offering new touchpoint for customers + yielding significant sales growth
Top Partnership Insight
How to create a valued work environment + drive employee engagement
Top Partnership Insight
By revamping training + improving morning service, Wendy’s earns a seat at the breakfast table
Top Partnership Insight
Leverage experience data + benchmarks to exceed expectations and drive business outcomes
Top Partnership Insight
Church’s Chicken improves order accuracy + drives customer satisfaction with new delivery offering
Top Partnership Insight
TBC improves speed perception + customer loyalty with focus on front-line communication
Top Partnership Insight
McDonald’s improves the customer experience by responding to customer feedback
Top Partnership Insight
To steal a piece of breakfast, the experience has to be spot on
Top Partnership Insight
Focusing on fundamentals helps international brands deliver superior service across markets
Top Partnership Insight
Find innovative ways to improve product availability—and boost sales
Top Partnership Insight
Drivers are willing to pay more for a higher level of service at the pump