Online Reporting System

Current client reporting system can be accessed here.

Resources

ebook | The ultimate guide to omnichannel CX

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Featured Resources

  • hmv restores its iconic brand using customer feedback to drive action

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  • 10 ways to spark field engagement in your CX program

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  • Biasing customer feedback with personal appeals

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Case Study

Heinen's Fine Foods harnesses data to maximize associate and customer satisfaction

Case Study

Firehouse Subs blazes a trail to excellence with the help of its SMG partnership

Case Study

Caribou Coffee builds a winning culture with five key employee engagement practices

Case Study

New Seasons Market inspires field engagement with new CX strategy

Case Study

Domino’s UK combines 7 key ingredients to engage franchisees in CX programme

Case Study

What makes a shopping experience incredible?

Case Study

Valvoline uses customer satisfaction program to build trust

Case Study

Using text analytics to solve an issue with speed of service

Case Study

Understanding the marketplace through custom brand research

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