Use CX data to fuel improvements across all touchpoints
To boost satisfaction, connect with your customers
Always looking to make things easier for their customers, this c-store client launched a mobile app with a payment option in the UK market. To get an early read on how customers were engaging with this new technology, they turned to their CX programme.
Download this TPI to learn how this client was able to:
Pinpoint why customers were dissatisfied
Improved WiFi offerings across locations
Raise scores by 7+ points in 4 key areas for growth