Online Reporting System

Current client reporting system can be accessed here.

Case Study

Text analytics uncovers filthy fitting rooms

If you listen, customers will tell you exactly how to improve

You may already know the keys to conversion for your brand, but are you capitalizing on them? By using text analytics to drill into customer comments, you can understand how customers perceive specific aspects of your business—and how to fix them.

Download the piece to learn how one brand was able to:

  • Isolate the terms customers mentioned when they were dissatisfied
  • Understand the overall impact of a negative fitting room experience
  • Take targeted actions that led to increases in loyalty and amount spent
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