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Top Partnership Insight

Executing a single service standard can lead to higher average tickets

New policies and procedures can mean growing pains—use your CX data to ease them

As part of their CX strategy, this footwear retailer has a series of service standards they expect employees to execute for every customer. While rolling out a new pricing model that required front-line assistance to put into place, they wanted to ensure the commitment to service stayed front and center.

In this Top Partnership Insight, find out how the client was able to:

  • Pinpoint problems with service standard execution
  • Set consistent goals
  • Implement incentives to maintain execution
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