Online Reporting System

Current client reporting system can be accessed here.

Top Partnership Insight

A friendly front line keeps customers coming back for more

Dissatisfied customers wanted a friendlier checkout experience

Without buy-in at every level, it’s unlikely a CX program will gain traction in the organization. This retail client wanted to demonstrate the value of using the data to take action, so they asked their SMG team to surface an actionable insight that could impact the bottom line.

In this Top Partnership Insight, learn how the client was able to:

  • Pinpoint which key driver had the biggest impact on OSAT
  • Improve training procedure and social media strategy
  • Raise OSAT scores and comp sales
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