A friendly front line keeps customers coming back for more
Dissatisfied customers wanted a friendlier checkout experience
Without buy-in at every level, it’s unlikely a CX program will gain traction in the organization. This retail client wanted to demonstrate the value of using the data to take action, so they asked their SMG team to surface an actionable insight that could impact the bottom line.
In this Top Partnership Insight, learn how the client was able to:
Pinpoint which key driver had the biggest impact on OSAT
Improve training procedure and social media strategy