Add value to your data with whenever, wherever access to actionable information. Tailored to users, our dashboard drives decision and direction with features and tools that are easy to understand. Delivering a unique combination of information only SMG can provide, we take data from multiple places and turn it into a cohesive, holistic view.
Go ahead and use it; it is yours. Access customer data from any web-enabled device 24/7, with no limits to the amount of data or number of users our platform can support at once.
It is more than a mobile-optimised version of our web-based reporting tool; we deliver an easier, phone- and tablet-friendly interface with access to all of your daily core reporting needs and even extras like location mapping.
You are ready to share. Export, e-mail and print reports directly from your dashboard to ensure insights are available to everyone who is involved in putting them into action.
smg360 is a revolution in reporting and analytics. A single dashboard gives you unparalleled access to all customer experience and related data in one spot, presenting role-based reporting of data across brands and channels. Tailored information is refreshed in real time, automatically directing users to what's important. It displays the specific elements of data users need most, without the need for extensive report builders. It’s hands down the most innovative data integration and reporting platform available. Faster. More intuitive. And ready when and where you are 24/7.
From desktop to mobile to app, we created smg360 to provide cleaner integration of multiple data sources—including non-SMG data—that expertly guides users to correlations and answers the what ifs.
Trusted. Verified. We deliver data you can believe in—obtained only from real experiences—to drive real change. Real-time validations during and after a survey, from a tech team that stands behind them.
No time to read all of your unstructured comments? We translate text into data—uncovering sentiment, looking for patterns, and creating structure—using words and phrases aligned to your specific industry.
When real-time responses require real-time action, we let you know. Whether it's a call-back, celebration, or even client-specific focus alert, instant notification drives prompt resolution.
Take the guesswork out of understanding and correcting customer experience issues. We create proactive responses to "Now what?" by developing specific action plans managed through your reporting site.
We play well with others. Your data, our data, third-party data. Multiple platforms and multiple types. We welcome them all for real-time, live, bi-directional integration.
What others say can be more powerful than what you do. We use only authentic online reviews—real experiences from verified real guests—to help boost your online presence and enhance your SEO efforts.
Sometimes you need it all so we give you all. Power users want to see the whole picture, plus all of the details that go into it. They thrive on access to a broad range of data and robust analytics to build multiple reports from multiple sources. And of course, it all needs to be done quickly and easily. We understand this need to drill down, cut, and export data to use the way they want to. We make data slicing simple and intuitive, with an interface that doesn't require a lot of training to put it to work. Analyse, compare, contrast, and filter. It's all there, in real time, powered by Teradata—the fastest and smartest solution for large volume data warehousing and analytics.
In the field means on-the-go. Multi-unit managers spend a lot of time traveling between locations, so they don't have a lot of time to search for data. They need quick, mobile access to real-time data that connects to company-wide trends. Up-to-the-minute isn't just nice; it's critical.
A rack-and-stack dashboard grants quick and easy comparison reporting across multiple locations. Managers can learn what's working at the top and share those best practices with the bottom performers. Our single login approach supports a one-and-done environment, saving hassle and streamlining access. A unit-level dashboard view even keeps them up-to-date on individual location performance.
Unit managers have a direct impact on customer experience, guiding the front line and interacting with your customers on a daily, hourly, even minute-by-minute basis. They need information but only what's important to them —what they can control—and they need to be able to see it and understand it in an instant.
We start with simple dashboard functionality: the capacity to quickly sign on, see where to focus, and get right back to serving customers. There's no need for a deep ability to slice data or a lengthy analysis of brand trends. We give them the power to easily identify their biggest, actionable improvement opportunities. We bring the voice of the customer to them, displaying real-time comments regarding their location. And when managers have just a few more moments to spare, they can even compare their satisfaction and loyalty scores to previous measurements as well as to the rest of the organization.
Search CX data for fresh ways to resonate with customers
When service standards are tied to spend, don’t sleep on front-line execution
The cost of employee turnover—on CX and your bottom line