At SMG we are obsessed with helping organisations deliver a superior customer and employee experience. We share our extensive knowledge-rooted in the deepest category expertise and broadest benchmarks-so that you can turn all your customers into highly satisfied customers, your employees into brand advocates and increase the overall brand performance. Our unique mix of team and technology digs deeper into an evolving customer landscape.
Your customers are talking and we speak their language. We know the right questions to ask and the best way to deliver actionable insights that help you create an impact on the conversation.Learn more
What customers think and how they act can be different. That is why we track pre-purchase, purchase and even non-purchase behaviour compared to your brand and your competition.Learn more
Your customer experience is tied to your employee experience. We have the tools to uncover the heart of your organisation, decreasing turnover and increasing sales performance.Learn more
Real-time and role-based. Configurable and cohesive. Mobile optimisation and an integrated reporting app. Our decades of experience ensure we deliver the most valuable information to the right people in the best possible way in order to drive change and enhance your business.
Download the report to see 5 things every great brand knows about the customer experience