Online reporting system

Current client reporting system can be accessed here.

Solutions

This is what we do.

At SMG we are obsessed with helping organisations deliver a superior customer and employee experience. We share our extensive knowledge-rooted in the deepest category expertise and broadest benchmarks-so that you can turn all your customers into highly satisfied customers, your employees into brand advocates and increase the overall brand performance. Our unique mix of team and technology digs deeper into an evolving customer landscape.

The SMG Advantage

customer experience
Customer Experience

Your customers are talking and we speak their language. We know the right questions to ask and the best way to deliver actionable insights that help you create an impact on the conversation.

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brand research
Brand Research

What customers think and how they act can be different. That is why we track pre-purchase, purchase and even non-purchase behaviour compared to your brand and your competition.

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employee engagement
Employee Engagement

Your customer experience is tied to your employee experience. We have the tools to uncover the heart of your organisation, decreasing turnover and increasing sales performance.

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Reporting + Analytics

Real-time and role-based. Configurable and cohesive. Mobile optimisation and an integrated reporting app. Our decades of experience ensure we deliver the most valuable information to the right people in the best possible way in order to drive change and enhance your business.

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Five Things We've Learned

Download the report to see 5 things every great brand knows about the customer experience

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