Online reporting system

Current client reporting system can be accessed here.

Resources

ebook | The ultimate guide to omnichannel CX

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Featured Resources

  • Domino’s UK combines 7 key ingredients to engage franchisees in CX programme

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  • hmv restores its iconic brand—using customer feedback to drive action

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  • 3 ways to take your CX programme to the next level

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Product + Tech Info

smg360 reporting website

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Top Partnership Insight

Search CX data for fresh ways to resonate with customers

Client Only
Top Partnership Insight

When service standards are tied to spend, don’t sleep on front-line execution

Client Only
Client Connect Presentation

The cost of employee turnover—on CX and your bottom line

Client Only
Client Connect Presentation

Maximise momentum with next-level insights

Client Only
Client Connect Presentation

Advanced techniques for the SMG reporting website + app

Client Only
Client Connect Presentation

Accelerate adoption in the early stages of your programme

Reports

3 ways CX programmes deepen your customer insights

Video

SurveyMini: Use location-based mobile research to gain unprecedented retail insights

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