Platform
Enterprise experience management platform with a dual focus on industry-leading software + hands-on service.
Seamless, secure data + integrations to enhance your technology ecosystem and deliver insights you can trust
Cross-channel feedback collection capabilities at each stage of the customer + employee journeys
Powerful, customizable tools that empower every user with actionable information to produce results
Data-driven prescriptive actions that guide your next best action, at all levels of your organization
Services
Evolve from data-driven to insights-driven.
XM program management partners dedicated to helping you move your business forward
Answer your specific business challenges with measurable results + tangible ROI
Uniquely combining an end-to-end platform with hands-on professional services
Experiences
Deliver uniquely positive experiences.
Improve business outcomes across expanding touchpoints + evolving expectations
Drive engagement + reduce turnover at every stage of the employee life cycle
Gain a deeper perspective with brand tracking, branded benchmarks, + behavioral insights
Industries
Industry-specific XM solutions
Tailored insights for every touchpoint
Online + offline customer management
Differentiate your service experience
Cross-channel shopper interactions
Data for agile actions
Client Success
Customized + proven support
Proactive partnership at every step, designed to move your business forward
Success comes when you can justify XM investments + future-proof your business
See how top-tier brands use SMG’s XM platform to achieve meaningful outcomes
Resources
On-demand XM education
Industry insights and updates
Access hundreds of assets
Demonstrated client impact
Industry data shaping the future
See the business impact
The value of improved EX
Company
A leader in enterprise XM
Catalysts for change
Platform + professional services
Loyal employees –> loyal customers
Meet the SMG team
Your hub for XM updates
Creating inspired experiences
This Cookie Policy was last updated on December 14, 2023 and applies to citizens and legal permanent residents of the United Kingdom.
Our website, https://smg.com (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
5.1 Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
5.2 Statistics cookies
We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.
5.3 Advertising cookies
On this website we use advertising cookies, enabling us to gain insights into the campaign results. This happens based on a profile we create based on your behaviour on https://smg.com. With these cookies you, as website visitor, are linked to a unique ID but these cookies will not profile your behaviour and interests to serve personalized ads.
Because these cookies are marked as tracking cookies, we ask your permission to place these.
5.4 Marketing/Tracking cookies
Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.
5.5 Social media
On our website, we have included content from Facebook, Twitter and LinkedIn to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Facebook, Twitter and LinkedIn. This content is embedded with code derived from Facebook, Twitter and LinkedIn and places cookies. This content might store and process certain information for personalized advertising.
Facebook, Twitter and LinkedIn are located in the United States.
Functional, Marketing
We use WordPress for website development. Read more
This data is not shared with third parties.
We use Bing Ads for advertising. Read more
For more information, please read the Bing Ads Privacy Statement.
Statistics, Marketing
We use Microsoft Clarity for heat maps and screen recordings. Read more
For more information, please read the Microsoft Clarity Privacy Statement.
Functional, Preferences
We use Complianz for cookie consent management. Read more
This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.
Marketing
We use Google Adsense for showing advertisements. Read more
For more information, please read the Google Adsense Privacy Statement.
Statistics (anonymous), Statistics
We use Automattic for website development. Read more
For more information, please read the Automattic Privacy Statement.
Statistics, Functional
We use Google Analytics for website statistics. Read more
For more information, please read the Google Analytics Privacy Statement.
Functional
We use Google reCAPTCHA for spam prevention. Read more
For more information, please read the Google reCAPTCHA Privacy Statement.
Marketing, Statistics, Functional, Statistics (anonymous)
We use HubSpot for marketing automation (automated email marketing). Read more
For more information, please read the HubSpot Privacy Statement.
Purpose pending investigation
We use Vimeo for video display. Read more
For more information, please read the Vimeo Privacy Statement.
We use LiveChat for chat support. Read more
For more information, please read the LiveChat Privacy Statement.
We use Facebook for display of recent social posts and/or social share buttons. Read more
For more information, please read the Facebook Privacy Statement.
We use Twitter for display of recent social posts and/or social share buttons. Read more
For more information, please read the Twitter Privacy Statement.
We use LinkedIn for display of recent social posts and/or social share buttons. Read more
For more information, please read the LinkedIn Privacy Statement.
We use Google DoubleClick for cross-channel advertising. Read more
For more information, please read the Google DoubleClick Privacy Statement.
We use Google Ads for advertising. Read more
For more information, please read the Google Ads Privacy Statement.
We use Wistia for video display. Read more
For more information, please read the Wistia Privacy Statement.
Statistics (anonymous), Functional
We use Drift for customer identity management. Read more
For more information, please read the Drift Privacy Statement.
Statistics (anonymous)
We use Google Tag Manager for website statistics. Read more
For more information, please read the Google Tag Manager Privacy Statement.
Read more
Marketing, Statistics (anonymous)
Sharing of data is pending investigation
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Save preferences”, you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.
7.1 Manage your consent settings
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.
You have the following rights with respect to your personal data:
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Information Commissioner’s Office (ICO)).
For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:
Service Management Group, LLC. 770 Market St. Ste 6000 Farmington, MO 63640 USA United States Website: https://smg.com Email: privacyofficer@smg.com Phone number: +1 800-764-0439
This Cookie Policy was synchronised with cookiedatabase.org on April 19, 2024.