Online Reporting System

Current client reporting system can be accessed here.

Blog

  • Win big with your company culture—3 ways SMG does it

    Mary Widmer | May 22, 2017
    SMG is in the business of helping our clients build great customer and employee experiences and inspiring loyalty. We know we can’t tell our clients much about how to retain customers and employees if we didn’t work on retaining our own. We take a deliberate approach to developing a strong company culture because we know that satisfied customers start with satisfied employees. Here are a few ways we do it.
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  • Understanding the relationship between employee engagement and customer loyalty drives brand performance

    Jeff Jokerst | Apr 25, 2017
    More and more, successful brands are coming to understand the relationship between employee engagement and customer loyalty. Brands with strong employee engagement better manage turnover, increase customers’ likelihood to recommend and improve comp sales. Not only do customers feel the difference, but in fact there is a direct link between highly engaged employees, highly loyal customers and financial performance.
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  • Winning with employees

    Jeff Jokerst | Apr 8, 2016
    There’s a lot written about how vital employees are to delivering a great customer experience. That’s why engagement initiatives have gone beyond a trend to become an established best practice for today’s leading organizations. SMG was founded on The Service Profit Chain—a principle stating that loyal employees lead to loyal customers who recommend your brand to others, return more often, and spend more when they visit.
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